Here are my most frequently asked questions
If your question isn't answered here, send us e-mail or give us a call.
General Questions
Ordering Phone Call Genie
Placing Calls
Managing My Online Phone Call Genie Account
Resolving Problems
Business Customers
How do I make calls?
- Dial an access number. The toll free number will be provided in you account confirmation e-mail. To find a local access number for you area, use the local access number finder.
- Enter your PIN when prompted or if registered for PIN-less dialing skip this step.
- For International calls dial 011 + Country code + City code + Phone Number + "#"
- For calls within/to USA, Canada, the Caribbean dial 1 + Area code + Number + "#"
If you are calling from your cell phone, make sure you do not press the 'Send' or 'Talk' key after entering your destination number. This may cause the call to go directly through your cell phone provider, resulting in an expensive cell phone bill.
To place another call without hanging up, press the "#" key twice and wait for 5 seconds.
To turn on or off your balance and minutes announcement:
- Login to your account with your email and password.
- Click "Account Settings."
- Click on the link that says "Balance announcement: Turn Off."
You can access our international country/city code database.
It is for your convenience only. SpeakLonger.com does not claim to have the most up to date information.
Both the local and toll free access numbers provide access to your SpeakLonger.com account. The toll free access number will work from anywhere in the continental United States and is best used when there is not a local access number available in your area.
Local access numbers provide a lower rate per minute then the toll free access number. To receive the most minutes on your card we recommend using the local access number.
Customers using their SpeakLonger.com account from their mobile phone or from phones that have nation wide calling plans, should always use a local access number; this will provide the lowest rate per minute to your calling destinations. Even if there is not a local access number in your area, a nationwide calling plan will allow you to call to any local access number at no additional charge.
Using a local access number instead of the toll free number will save you anywhere from 1/2 to 2 c/min. The calling procedure is exactly the same as using the toll free number. Customers using SpeakLonger.com long distance calling services from a cell phone, or a phone with a nationwide long distance plans can dial any local access number to receive the lowest rate per minute.
Please note, it is your responsibility to make sure that the access number you dial is indeed local for you.
To use the Speed Dial:
- Dial a toll free or local access number.
- Listen to your balance.
- Dial the speed dial code + "#" (for example, 1# or 2#, etc.).
To manage your speed dial:
- Log into your account.
- Click the "Account Settings" tab.
- Click "Speed Dial" tab.
- Enter contacts and phone numbers and be sure to click save when finished.
Speed Dial can also be managed from your telephone:
- Dial a toll free or local access number.
- While you are listening to the balance of the account, press star "*".
- Select 2 to access the Speed Dial administration menu.
- Select the Speed Dial code you'd like to review or change + "#" (for example, 1#).
- Listen to the current number assigned to this code.
- After you hear the old number, enter the new number + "#" (for example, 01178123330085#) - OR - just press "#" to leave the old number.
- Follow steps 2 to 5 to enter other Speed Dial codes.
Press "0" to exit the administration menu.
The calling procedure is exactly the same as calling from a regular phone. However, here are a couple of hints when using a cell phone:
- Most cell phones now have free nation wide calling included as part of their plan. Meaning it costs the same amount to dial any local access number, even if it is not local to you. Using a local access number will provide a lower rate per minute then the toll free access number.
- After you have dialed the full destination number, be careful NOT to press the "Send" or "Talk" button. Most cell phones open a second line and connect you directly to the number you just entered, rather then terminating the call using SpeakLonger.com services. Should this be the case you will be billed by your cell phone company at the rate they choose. One way to avoid this is to start using the Speed Dial feature of SpeakLonger.com.
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